Hackers Detail How They Allegedly Stole Ticketmaster Data From Snowflake

It’s possible the ShinyHunter hackers did not directly hack the EPAM worker, and simply gained access to the Snowflake accounts using usernames and passwords they obtained from old repositories of credentials stolen by info stealers. But, as Reddington points out, this means that anyone else can sift through those repositories for these and other credentials stolen from EPAM accounts. Reddington says they found data online that was used by nine different infostealers to harvest data from the machines of EPAM workers. This raises potential concerns about the security of data belonging to other EPAM customers.

EPAM has customers across various critical industries, including banks and other financial services, health care, broadcast networks, pharmaceutical, energy and other utilities, insurance, and software and hi-tech—the latter customers include Microsoft, Google, Adobe, and Amazon Web Services. It’s not clear, however, if any of these companies have Snowflake accounts to which EPAM workers have access. WIRED also wasn’t able to confirm whether Ticketmaster, Santander, Lending Tree, or Advance AutoParts are EPAM customers.

The Snowflake campaign also highlights the growing security risks from third-party companies in general and from infostealers. In its blog post this week, Mandiant suggested that multiple contractors were breached to gain access to Snowflake accounts, noting that contractors—often known as business process outsourcing (BPO) companies—are a potential gold mine for hackers, because compromising the machine of a contractor that has access to the accounts of multiple customers can give them direct access to many customer accounts.

“Contractors that customers engage to assist with their use of Snowflake may utilize personal and/or non-monitored laptops that exacerbate this initial entry vector,” wrote Mandiant in its blog post. “These devices, often used to access the systems of multiple organizations, present a significant risk. If compromised by infostealer malware, a single contractor’s laptop can facilitate threat actor access across multiple organizations, often with IT and administrator-level privileges.”

The company also highlighted the growing risk from infostealers, noting that the majority of the credentials the hackers used in the Snowflake campaign came from repositories of data previously stolen by various infostealer campaigns, some of which dated as far back as 2020. “Mandiant identified hundreds of customer Snowflake credentials exposed via infostealers since 2020,” the company noted.

This, accompanied by the fact that the targeted Snowflake accounts didn’t use MFA to further protect them, made the breaches in this campaign possible, Mandiant notes.

Snowflake’s CISO, Brad Jones, acknowledged last week that the lack of multifactor authentication enabled the breaches. In a phone call this week, Jones told WIRED that Snowflake is working on giving its customers the ability to mandate that users of their accounts employ multifactor authentication going forward, “and then we’ll be looking in the future to [make the] default MFA,” he says.