New World Investigating Crashing Issues

Key Takeaways

• Players experience crashes on loading screens, dungeon entries, and story sequences in New World.
• Some bugs impact rewards and progress in the Nightveil Hallow event.
• The New World devs are looking into the issue to find a fix.

The New World: Aeternum developers confirmed that they’re investigating crashing issues associated with the release of the game’s most recent content update. This update introduced a limited-time Halloween-themed event into New World: Aeternum, known as Nightveil Hallow.

First released in September 2021 as a PC-exclusive MMORPG, Amazon Games’ New World is set on the supernatural and fictional island of Aeternum. A new adventure for players begins when they’re shipwrecked on the island and must fight, forage, and create weapons to survive and explore. Deadly weapons and supernatural powers may be equipped and strengthened, and players also have the option to team up with others for PvP battles. Despite the game’s intriguing premise and fun combat system, New World has mixed reviews on Steam, with many reviews citing that more improvements need to be made regarding in-game performance and endgame content. Three years after its PC release, the PlayStation 5 and Xbox Series X|S versions of New World were released on October 15, 2024.

Following the release of update 1.1.0 on October 21, the New World developers confirmed on Twitter an investigation into elevated user reports of game crashes is underway. This update introduced the Nightveil Hallow event and implemented bug fixes that would remedy rendering issues and in-game crashes during certain instances, but it was clear that there were still more issues to address. For example, some users on Twitter are still reporting crashes on loading screens after installing update 1.1.0, while others have noticed crashes while trying to enter a dungeon or advance story sequences. These issues appear to affect both the console and PC versions of New World.

New World: Aeternum Development Team is Investigating Crashing Issues from Update 1.1.0

• Players are reporting crashing issues on loading screens, dungeon entrances, and story sequences.
• Some bugs are also affecting rewards and progression in the Nightfall Hallow event.
• A release date for a new update was not announced.

The overall response from the community appears to be mixed so far, since plenty of players have their own feedback to share about New World’s technical issues aside from crashes. Many of these issues, including bugged animations and missing reward drops, were present in New World’s open beta phase, leading some players to voice their dissatisfaction with New World and the October 21 update. Nightveil Hallow also appears to be affected, as a few players on Twitter note that they’re unable to start event quests or claim rewards for completing activities.

It’s unclear when a new update will be released, but New World players who are able to progress in the Nightveil Hallow event have until November 5 to complete activities and claim their Halloween-themed rewards. Players may challenge Baalphazu, the level 66 world boss, to obtain armor pieces, costumes, and Ichor every day during the event. Nightveil Tokens that are earned from Nightveil Hallow may also be used in the limited-time event shop to obtain skins, emotes, furniture items, and much more.