Will PC makers replace your crashing Intel chip? We asked 14 of them

There is no fix for Intel’s crashing 13th and 14th Gen Raptor Lake desktop processors. If your chip isn’t yet damaged, please apply motherboard BIOS updates early and often to prevent issues. If it’s already damaged, your only option is to exchange it.

But what if you didn’t buy a chip — but, rather, an entire PC? Will PC makers have your back? Will they pass along the extra two years of warranty that Intel just theoretically granted them, or will they perhaps try to save money at your expense?

We asked over a dozen desktop computer companies that last question. Some agreed to extend their warranty to meet or beat Intel. Some were more vague.

Here’s what they told The Verge.

We are currently investigating which models of Acer desktops may have these specific chipsets, but as of today, we haven’t heard of any widespread customer reports of crashes or instability on our Intel-based desktops. Once we complete our investigation, we’ll determine if any modifications will need to be made to our warranty offerings, but this may take us a week to complete.

ASUS is aware of this issue and is actively assisting our customers in mitigating its impact. This includes providing timely BIOS updates based on Intel’s latest investigation. We will also offer a two-year extended warranty for affected Desktop CPU. More information can be found here: Warranty Policy for Intel® Boxed and Tray Processors and Additional Warranty Updates on Intel Core 13th/14th Gen Desktop Processors – Intel Community. (Note: the maximum warranty period for affected CPU can be up to five years only. Further details on this will come later.) 

ASUS deeply cares about our customers’ satisfaction and we remain committed to providing the highest level of quality and service. If you have any questions, contact your local customer service center. Please stay tuned for further updates.

Any customers experiencing instability issues with their Intel Core 13th/14th Gen desktop processors should reach out to Dell Technical Support. Processors diagnosed with this issue will be replaced and Dell Technologies will work with Intel to ensure that all costs are covered for our impacted customers.

HP is aware of Intel’s recent announcement extending warranties on 13th and 14th Generation desktop processors experiencing microcode instability issues. We will honor Intel’s extended warranty of two years on impacted processors and we are working closely with Intel on how to best manage this process for our customers.

We received out-of-office messages from two PR contacts and no reply from a third.

We received no reply from two PR contacts.

I’m happy to let you know that Corsair and Origin PC are providing a 4-year CPU warranty on all Intel 13th gen and 14th gen processors from date of purchase for our customers.

If any of our customers have questions or concerns, we encourage them to contact our customer service department; we are more than happy to help.

Thank you for reaching out. We’re committed to supporting our customers. All previous and new systems with Intel 13th and 14th Gen CPUs will include an extended 5 year warranty coverage for the processor only.

(Digital Storm did not clarify whether the warranty had been extended by five additional years or is now five years in total, though the latter seems more likely.)

Yes. Falcon Northwest passes along manufacturer’s warranties in addition to our own warranty. Intel 13^th & 14^th Gen desktop processors on Intel’s list will now be covered for a full 5 years.  Falcon Northwest has always offered a 3 year warranty on all of our desktops, including the first year with our “Falcon Overnight” service where we pay overnight shipping both ways in the event a major repair is needed. Lifetime technical support is always standard.

Committed to providing exceptional service and product quality, MAINGEAR, in response to Intel’s recent warranty update, will be extending the processor warranty on all PCs equipped with affected 13th and 14th Gen Intel Core processors to five (5) years from the date of purchase. This extension also applies to systems featuring delidded 14900KS processors.

In the coming weeks, MAINGEAR will be alerting customers of the processor warranty extension and will proactively guide affected customers through the necessary update procedures.

I’m happy to let you know that Corsair and Origin PC are providing a 4-year CPU warranty on all Intel 13th gen and 14th gen processors from date of purchase for our customers.

If any of our customers have questions or concerns, we encourage them to contact our customer service department; we are more than happy to help.

Note: Corsair owns Origin PC and had the same reply for both.

We are aware of the instability reports regarding Intel’s 13th and 14th generation processors. NZXT is committed to delivering a great customer experience and we are currently working with Intel on details to best serve impacted customers. We will share an update as soon as possible.

If any of our customers suspect they are having issues with these affected Intel CPUs, please reach out to NZXT Customer Service for support.

We are extending our warranty on affected CPUs to 3 years for any customer affected by this issue, regardless of warranty purchased. With a Puget Systems PC, you should be able to count on it working for you. If we no longer have supply of 13th or 14th Gen processors, we’ll upgrade you to a more current generation.

Emails to CyberPowerPC, which sells prebuilt PCs at Best Buy and elsewhere, were met with an automated response that linked to the company’s standard warranty — which only includes a one-year parts warranty.

Our company has been in close communication with Intel to resolve this issue. We can confirm we will honor Intel’s extended warranty. We are establishing processes for impacted customers to receive assistance from iBUYPOWER on their CPUs and will share details directly with customers and the public soon. We will share this process once it is finalized.

When we asked for clarification, the company added:

The parts warranty for the affected 13th and 14th gen desktop processor models will be extended to 5 years from invoice date.